Euro Logistics Service

US multi-national gets real-time delivery tracking with SMS

A Fortune-100 company wanting real-time data on the whereabouts of its deliveries uses OneSoon Mobile Messaging services throughout Europe.

Drivers from more than 30 major haulage companies across 11 European countries send more than 200,000 messages to the OneSoon messaging platform. These messages are autocorrected, acknowledged in different languages, routed and filtered to keep logistics systems and call centres updated with live events. The change in operational visibility has lead to a more predictable delivery service with dramatic improvements in on-time performance and customer service.

As well as cutting down on the cost and time taken to determine the status of deliveries, the proactive element of the service means that call centre agents can now take action to forwarn of delays or issues before the customers even notice any problems.

Increased visibility also provides a more accurate assessment of which outsourced drivers and carriers are performing best leading to not unexpected improvements in performance.

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